Email not detected

A form can accept a submission even when its notification is not delivered. Use the separate submission and email results to identify which part needs attention.

Check the monitored form

1. Confirm Email Testing is enabled in FormStatus.
2. Confirm the FormStatus WordPress companion plugin is installed and active.
3. Check that the form’s notification is enabled and its conditional rules match the test values.
4. Review WordPress mail or SMTP delivery logs for the test time.
5. Check for delivery failures, blocked recipients, or an email integration that rewrites or bypasses the normal notification flow.

FormStatus directs supported test notifications to its monitoring inbox. The test message is not expected to arrive at the form’s usual recipient address.

After making a change

Run a fresh manual test and wait for its email result to finish. Review any bounce or error details in the report. If the result stays pending or fails again, contact support with the form URL, test time, and relevant delivery-log details.

For Fluent Forms, also review the notification settings.